The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating the...
By John R. DiJulius III
File Size: 1874 KB
Print Length: 205 pages
Publisher: Greenleaf Book Group Press (January 6, 2015)
Publication Date: January 6, 2015
Sold by: Amazon Digital Services LLC
Language: English
ASIN: B00PIYDOFQ
Text-to-Speech: ::::
X-Ray:
Word Wise: Enabled
Lending: Enabled
Enhanced Typesetting:
Format: PDF Text djvu book
Reviews:
The author does a great job of describing how world class companies provide extraordinarily customer service. One of the things that sticks in my mind is that typically younger customer service personnel don’t typically fly first class, stay at 5 star hotels, or eat at top restaurants,so how can you...
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